Managed IT on hardware we own
Critical issues get a response inside 15 minutes, around the clock — not a ticket number and a callback window. Thirteen years building this for Arizona dental and medical practices, with the decisions written down rather than remembered. We manage what your team already uses (M365, Workspace, your existing practice system) and run the rest on infrastructure VDS owns.
What's Included
Capabilities
Workstation Management
Imaging, patching, endpoint hardening across the fleet.
24/7 Monitoring
Uptime, performance, alert routing on critical systems — no whodunit at 9am.
Ticket Response
8×5 baseline, 24/7 on Standard+ tier. 15 minutes on critical, 1 hour on high, 4 hours on everything else.
Hardware Lifecycle
Procurement, deployment, warranty, disposal. We label and track the assets — you don't.
vCIO Sessions
Strategic planning, roadmap, budget. A technical person at the table, not a salesperson.
Quarterly Value Report
Every client, every quarter, no exceptions. Makes invisible work visible.
Why It Matters
What You Actually Get
A Response Time in Writing
15 minutes on critical, 1 hour on high, 4 hours on everything else — 24/7 on critical, against a 99.9% uptime SLA. Contractual, not aspirational.
Thirteen Years of Context
Every architectural decision since 2013 is written down. You won't have to explain your network twice, and neither will we.
No Quota, No Upsell Pressure
Flat-rate billing means nobody is incentivized to invoice you for noise. "Do nothing" stays on the menu when it's the right answer.
How We Deliver
Process
Inherit
Audit what your team already runs. Keep what works. Inheritance, not replacement.
Stabilize
Close critical gaps. Deploy monitoring. Document the environment.
Operate
Predictable monthly cost. Flat-rate managed services — no "labor for ticket #4827." Hardware and major projects quoted up front.
Report
Quarterly Value Report ships at the start of every quarter — without you asking.
FAQ
Common Questions
How are you different from a typical MSP?
Most MSPs answer with a script and escalate from there. We publish response times instead — 15 minutes on critical, 24/7 — and pricing is flat-rate, so nobody is incentivized to bill more tickets. We also build software, which means when the fix is in the code we can make it.
What's a Quarterly Value Report?
A short PDF, every quarter, that shows what we did: tickets resolved, threats blocked, projects shipped, recommendations open. Makes invisible work visible. Gives leadership ammunition to defend the IT budget without asking us for it.
How does this scale as VDS grows?
The response times don't move — they're in the agreement. Everything about your environment is documented, so coverage never depends on one person being awake, and the SLA is what you hold us to regardless of how many of us there are.
Ready to talk?
Call us directly. You'll get someone who can answer the technical question, not read it off a script.
Call us · 1.480.907.0700