IT Support Pricing
IT Support Pricing per hour to fixed rates to banked hours
Pricing Options
Onsite and remote support for your hardware and software with guaranteed SLA’s based on typical ITIL definitions.
Remote Only Helpdesk
$ 15.00 per user per month
Minimum charge (per client) $ 130/month
Server Support
Windows Server per month including industry leading remote management and monitoring services – $ 60/server/month
Server Hardware Support
Server (hardware host) per month will include labour & loan kit – $ 60/server/month.
Software Subscriptions
Items such as Anti Virus, Microsoft 365 and other licencing may be paid monthly on the same contract.
Data Security
Offering a number of solutions for backup and disaster recovery, compliance and threat protection, we provide peace of mind knowing that your systems and storage are secure.
Backup and Replication Options
Repositories are provided in house for Shadow Protect and Ahsay Backup Software as well as making use of the Vault Cloud.
Ad-Hoc and Banked Hours System
Some clients prefer a system of banked hours which are drawn down by the use of helpdesk and engineer tickets.
Examples:
40 hours = $4000/$100.00 hour
20 hours = $2300/$115.00 hour
10 hours = $1200/$120.00 hour
The normal hourly rate is $ 125.00.
On-Site
For site work out of contract we charge the first full hour, then 15 minute blocks thereafter. We typically do not charge call out within our normal operating area.
Remote
Non contractual remote work is charged on the basis of 15 min blocks at $31.89 per 15 mins.
Day rates
Basic PC type engineer work = $ 671.40/day 335.7 half
Standard Network engineer = $ 886.25/day 443.125 half
Senior engineer (consultant) = $ 1007.10/day 503.55 half
Regular call pro-active IT outsourcing
Take the monthly pricing model for servers and helpdesk, then add $ 402.84 per half day – either weekly, or monthly.
Alternatively, book regular calls and draw down from banked hours.
Waking Hours and 24/7 Upgrades
Fully in-house resourced 24/7 shift solution.
Waking Hours:
6 am to 11 pm 7 days a week (we call this waking hours)
Uplift of $ 400 to existing contract.
24/7/365:
Full 24/7 option for those that operate through the night.
Uplift of $800 to existing contract.