Managed IT Service

IT Support Pricing

IT Support Pricing per hour to fixed rates to banked hours

Pricing Options

Onsite and remote support for your hardware and software with guaranteed SLA’s based on typical ITIL definitions.

Remote Only Helpdesk

$ 15.00 per user per month
Minimum charge (per client) $ 130/month

Server Support

Windows Server per month including industry leading remote management and monitoring services – $ 60/server/month

Server Hardware Support

Server (hardware host) per month will include labour & loan kit – $ 60/server/month.

Software Subscriptions 

Items such as Anti Virus, Microsoft 365 and other licencing may be paid monthly on the same contract.

Data Security

Offering a number of solutions for backup and disaster recovery, compliance and threat protection, we provide peace of mind knowing that your systems and storage are secure.

Backup and Replication Options

Repositories are provided in house for Shadow Protect and Ahsay Backup Software as well as making use of the Vault Cloud.

Ad-Hoc and Banked Hours System

Some clients prefer a system of banked hours which are drawn down by the use of helpdesk and engineer tickets.

40 hours = $4000/$100.00 hour
20 hours = $2300/$115.00 hour
10 hours = $1200/$120.00 hour

The normal hourly rate is $ 125.00.


For site work out of contract we charge the first full hour, then 15 minute blocks thereafter.  We typically do not charge call out within our normal operating area.


Non contractual remote work is charged on the basis of 15 min blocks at $31.89 per 15 mins.

Day rates

Basic PC type engineer work = $ 671.40/day 335.7 half
Standard Network engineer = $ 886.25/day 443.125 half
Senior engineer (consultant) = $ 1007.10/day 503.55 half

Regular call pro-active IT outsourcing

Take the monthly pricing model for servers and helpdesk, then add $ 402.84 per half day – either weekly, or monthly.
Alternatively, book regular calls and draw down from banked hours.

Waking Hours and 24/7 Upgrades

Fully in-house resourced 24/7 shift solution.

Waking Hours:
6 am to 11 pm 7 days a week (we call this waking hours)
Uplift of $ 400 to existing contract.

Full 24/7 option for those that operate through the night.
Uplift of $800 to existing contract.